Services—Managed BI

MANAGED BI SERVICES//

Your analytics environment needs engineering attention — but hiring a senior BI engineer full-time is expensive, slow, and creates key-person risk. Our managed service gives you dedicated, senior-level BI engineering capacity on a retainer basis. We deploy, monitor, maintain, and continuously improve your analytics stack so your internal team can focus on using data, not managing it.

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MANAGED

What's Included

CAPABILITIES//

01/

Environment Monitoring

Continuous monitoring of your BI infrastructure — server health, extract refresh failures, performance degradation, and security events — with proactive alerting.

02/

Maintenance & Upgrades

Scheduled maintenance, version upgrades, and patch management handled by our team. We plan upgrades carefully and execute with minimal disruption.

03/

Performance Management

Ongoing performance tuning — slow dashboards, extract failures, server resource exhaustion — diagnosed and resolved as part of the service, not as extras.

04/

User & Access Management

Onboarding, offboarding, permission management, and licensing governance. We maintain your user estate so you stay compliant and in control.

05/

Content Development

Ongoing dashboard and report development against a ticket-based backlog. New requirements delivered on a sprint cadence.

06/

Strategic Advisory

Monthly strategic review of your BI environment — what is working, what needs attention, and where we recommend investing next to increase analytics ROI.

When You Need Us

USE CASES//

01/

You have a Tableau or BI environment but no dedicated internal resource to manage it

This is the most common scenario we step into. Environments degrade without engineering attention. We become your BI engineering team on a retainer — without the hiring overhead.

02/

Your current BI team is stretched and new development is stalling

We operate as a capacity extension — handling maintenance and BAU work while your internal team focuses on higher-value projects.

03/

You experienced a key-person departure and lost institutional knowledge of your BI environment

We stabilise the environment, document what was undocumented, and establish proper operational procedures so you are not dependent on any single individual.

04/

You are scaling your analytics function and need a partner who grows with you

Our managed service scales with your business. Start with monitoring and maintenance, expand to content development and strategic advisory as your analytics maturity grows.